About us

About Ciggie

Your trusted Australian online tobacconist. Premium cigarette brands, rolling tobacco, and vape products — delivered Australia-wide.

Our Mission

At Ciggie, our mission is simple: to make premium tobacco and vape products accessible, affordable, and convenient for Australian customers. We believe in transparent pricing, genuine products, and reliable delivery. By sourcing smarter and keeping our supply chain lean, we pass the savings directly to you — without compromising on quality or authenticity.

24/7 Customer Support

Our support team is always online to help with orders, tracking, or product questions. Whether you need assistance before or after your purchase, we're here to make your experience smooth.

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Fast Australia-Wide Delivery

We ship orders across Australia with reliable tracking. Once dispatched, you'll receive a tracking number so you can follow your package every step of the way.

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Genuine & Affordable

We source products through established supply channels and keep our supply chain lean. That means competitive prices without compromising authenticity. Same trusted brands, smarter sourcing, better value.

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What Our Customers Say

First time ordering smokes online and I wasn't sure what to expect. Arrived in two days, plain packaging, exactly what I ordered.

Live out near Wagga and most places take forever. Ciggie has been consistent for me — usually 3–4 days and tracking actually works.

Messaged them about a tracking issue and someone got back to me within half an hour. Problem was sorted same day.

Found the brand I used to grab duty-free here. Same packaging, same taste. Glad I don't rely on airports anymore.

Delivery goes to my office, so discreet packaging matters. No logos, no description on the box. Exactly what I needed.

Had one item damaged in transit. Sent a photo and they replaced it straight away, no back and forth. Good service.

FAQs

What is Ciggie?

Ciggie is an Australian online tobacconist offering a wide range of cigarettes, rolling tobacco, and vape products. We focus on competitive pricing, genuine products, and reliable Australia-wide delivery.

Where do you ship?

We ship across Australia. Once your order is dispatched, you will receive a tracking number via email so you can follow your package through Australia Post.

How long does delivery take?

Orders are typically processed within 1–2 business days. Delivery times vary by location, but most Australia Post deliveries arrive within 3–7 business days.

Are your products authentic?

Yes. All products are sourced through established supply channels. We take product quality and authenticity seriously, and we only stock genuine items from trusted brands.

Why are your prices so competitive?

We source smarter, keep our supply chain lean, and buy in volume. By reducing unnecessary middlemen and operating costs, we can pass the savings on to our customers without compromising quality.

What payment methods do you accept?

We accept major credit and debit cards, Apple Pay, Google Pay, and bank transfer. All payments are processed securely.

Can I track my order?

Yes. Once your order is dispatched, a tracking number will be sent to your email. You can also visit our Order Tracking page and enter your order details at any time.

What is your return policy?

We accept returns within 14 days of delivery, provided the product is unused and in its original packaging. Please contact our customer service team for return instructions.

How can I contact customer support?

You can reach our support team by email at support@ciggie.online.We aim to respond to all enquiries as quickly as possible.

Do you offer bulk or wholesale discounts?

Yes, we support bulk orders and offer competitive pricing for larger quantities. Please contact our support team with your requirements, and we will provide a quote.