Last Updated: August 20, 2026

1. Introduction

At Ciggie, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or make a purchase from us.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information necessary to process your orders, provide customer support, and improve your shopping experience. This may include:

  • Personal identification information such as your name, date of birth, and contact details
  • Billing and shipping addresses
  • Payment information, processed securely through our payment providers
  • Order history and product preferences
  • Account login credentials
  • Device and browsing information such as IP address, browser type, and pages visited

3. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders
  • To verify your age and eligibility to purchase age-restricted products
  • To communicate with you about your orders, deliveries, and account
  • To provide customer support and respond to enquiries
  • To improve our website, products, and services
  • To send promotional emails and offers, where you have consented to receive them
  • To comply with legal and regulatory obligations

4. Age Verification

Our products are restricted to adults aged 18 years or older. We may use the personal information you provide to verify your age before processing your order. By placing an order, you confirm that you are at least 18 years old.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who help us operate our business, such as:

  • Payment processors
  • Shipping and delivery partners, including Australia Post
  • Website hosting and analytics providers
  • Customer service and marketing platforms

These third parties are only given access to the information necessary to perform their services and are required to protect your data.

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes using secure servers, encryption for payment processing, and restricted access to personal data.

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal obligations
  • Opt out of marketing communications at any time
  • Withdraw consent where we rely on it to process your data

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: support@ciggie.online