Return Policy

Last Updated: August 19, 2026

Cancellation

You may request an order cancellation before your order is dispatched. If the cancellation is approved, you will receive a full refund. Once an order has been dispatched, it can no longer be cancelled.

Returns

We accept returns within 14 days of delivery. To be eligible, your item must be unused, in the same condition as when you received it, and in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase to the manufacturer.

Customers will be charged for return shipping at most once per return. No restocking fees apply.

How to Request a Return

To start a return, please contact our customer service team at support@ciggie.online with your order number and reason for return.

Once your request is reviewed and approved, we will send you the return address and instructions. Please do not send any items back before receiving approval.

Refunds

Once your return is received and inspected, we will send you an email confirming receipt and notify you whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be applied to your original payment method within 5 to 10 business days, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund yet, please check your bank account again. It may also help to contact your credit card company or bank, as processing times can vary.

If you have done all of the above and still have not received your refund, please contact us at support@ciggie.online.

Return Address

The return address will only be provided after your return request is approved. To request a return, please email support@ciggie.online with your order details.

Need Help?

If you have any questions about our return policy, please contact us:

Email: support@ciggie.online